| Author |
Post |
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Cristina - Absolutely Gorgeous Posted on 19 Dec 10, 14:43:25 |
| A Member |
Joined: 19 Dec 10
Posts: 2 |
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I can't even find your email address on your website. Need to contact billing urgently. |
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Roger Posted on 19 Dec 10, 14:53:36 |
| A Moderator |
Joined: 11 Dec 08
Posts: 377 |
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Hi,
you have contacted us here. How can we help? |
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Cristina - Absolutely Gorgeous Posted on 19 Dec 10, 15:17:44 |
| A Member |
Joined: 19 Dec 10
Posts: 2 |
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I just wanted an email address! Signed up but didn't add up the montly cost correctly and it is more than I am willing to pay so now need to cancel the account. |
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Roger Posted on 19 Dec 10, 16:05:36 |
| A Moderator |
Joined: 11 Dec 08
Posts: 377 |
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I'll remove it for you, however, it didn't really need to be removed, because if you don't use it, then you don't get charged.
From the FAQ:
- ... If it is a trial and you don't login for more than 3 months, your account will be removed automatically. Remember, you won't be charged for having an account if you don't ever use it.
- If you have a full access account, and you don't update your credit card details in your account after it expires, then your account will be removed 4 months later after sending you a warning email. |
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KReynolds Posted on 21 Mar 12, 10:13:46 |
| A Member |
Joined: 21 Mar 12
Posts: 1 |
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I need to contact someone. I am getting quite frustrated with this system and it will not allow me to post a new topic in a forum! Do you have a contact phone number or e-mail address?
One of the reasons for me signing up was the feature of 'Phone support'!!!  |
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Roger Posted on 21 Mar 12, 10:36:19 |
| A Moderator |
Joined: 11 Dec 08
Posts: 377 |
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Hi Karolyne,
I shall email you if you like, or you can call us, but usually, speaking doesn't work very well in most cases because when someone has an issue, we need to then go away and investigate it, and then fix it for them. And of course we can't be doing that while they are on the phone, so the only difference between wriotten and phone support is that you get to speak your problem, unless you have a lot of questions too :)
I think that's why most online applications and companies these days use support ticket systems.
My email to you will arrive soon.
Thanks,
Roger |
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