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m2news Help / Support - email queued not sent

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sybille hunt Posted on 05 Jan 10, 12:16:26
A Member
Joined: 05 Jan 10
Posts: 3
Hi, I set up a newsletter to be sent today at 11am (Qld time) but it does not seem to have happened (at 12pm Sydney time). The newsletter's name is [13] ..... and the group has the same name, 603 subscribers. There are no emails in the queue, I would have expected to have received the email by now? or is it too early ie there is a back log? Thanks, Sybille
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Qads Posted on 05 Jan 10, 15:13:54
A Moderator
Joined: 12 Dec 08
Posts: 85
Hi,
the system sends to the mail server right away, then it's up to the mail server to get them sent out, (it does it in batches) then it's up to the recipients mail server to place it in the mailboxes of the recipients.

I have noticed that sometimes it's instant delivery, sometimes it isn't.
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sybille hunt Posted on 06 Jan 10, 07:47:48
A Member
Joined: 05 Jan 10
Posts: 3
Hi,
it has been 21h since the set time for sending the email. Something is wrong. If I resend, it might result in a double up?
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Qads Posted on 06 Jan 10, 11:23:28
A Moderator
Joined: 12 Dec 08
Posts: 85
Hi,

There is nothing wrong with the system, it is more likely that the email sent to you was caught by your spam trap, of your mail server at your email box host is being slow. The system is being used by many users, all of whom are having no problem with it. What makes you think none of your 603 emails were sent?
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