billcue Help / Support - My clients are being charged an extra amount - what is this for??
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I sent an invoice to a client today. They logged into their account which had the correct amount on it, then when they go to pay there is a small charge on top of it - what is this for?? It wasn't even for credit card payments, it was just what they were asked to pay, regardless of method. They were (rightly so) unhappy with my invoice. Can somebody please explain what this is about and how I can stop it from happening? |
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Hi, can you let us know the invoice number? |
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I notice you have a 3.5% credit card payment fee, and a 2% paypal fee, which leaves the bank transfer payment method, which does not add anything on. Dana Newell is the only client of yours who logged in today. Her invoice is paid, and shows no extra fee above the $50 invoice amount. So, you'll need to provide more info so I can try to replicate the issue. |
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Hey guys, It's the invoice from Dana that is the issue. The invoice said she owed $51.75, which she paid via direct deposit. She sent me a screengrab via e-mail which I have placed here for you to look at: http://www.traviscrosbie.com/travinvoice_screengrab.png Regards, Travis |
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Hi, Thanks for picking up this bug (i'm surprised no one else had yet!) We have fixed it, it was displaying the amoutn with the credit card fee added on in the 'direct deposit' view, but it wasnt adding it on to the invoice total itself. Cheers, Roger |
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Hey guys, Travis here again. Has this just happened again? (please refer to my invoice number # 361) Cheers :) |
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Hi, We have a contractor who uses Billcue to invoice us. I login and pay about 20 of his invoices each month, all by selecting the option to pay via direct deposit. It has never added on the credit card fee using this method. Your client Zilla and Brook chose to pay this invoice via credit card, and the details of their payment show up on the "CC payments" page under the Invoicing and Quotes menu. So it looks like it's all correct.... unless I'm missing something? |
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