| Author |
Post |
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catters Posted on 10 Nov 11, 14:16:37 |
| A Member |
Joined: 10 Nov 11
Posts: 1 |
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Hi,
I'm new to the system and I made a few error in setting up my profile information. I accidentally marked a client as paid and now I've realised that I can't accept the form of payment that they've used. Is there any way to rectify this to a failed payment/cancel the invoice?
Caitlin Little |
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Roger Posted on 10 Nov 11, 15:58:38 |
| A Moderator |
Joined: 11 Dec 08
Posts: 377 |
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Hi,
Yes, you can mark an invoice as unpaid. Just find it under the 'All' tab in the account book, and click the 'unpay' link.
I see you have deleted the invoice, I have restored it for you, as the client would have already downloaded it.
It's yellow, which means the client has logged in and marked it as paid, so it's best to contact them and explain that you're unable to accept the payment option any longer. |
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