Email help  >  Email help


My mailbox is full

Email accounts associated with your hosting come with a capacity of 100mb. This means it can hold 100mb of email before you need to download it (collect your mail) to clear space. If you only use webmail, then this could be a problem, so we don't recommend it.

Using POP3

If you have been accessing your email account using POP3, always set your email program to remove mail from the server after receiving it. Click here to see how to set your email program to remove mail from the server

If you have a large email trying to download, and it is too big to be able to complete, then the best way to deal with it is to login via the Webmail system and delete it after reading/replying. That way your email program (outlook etc) won't try to download it anymore.

Using IMAP

If you have been accessing your email account using IMAP, then messages are being stored on the server rather than being downloaded and stored locally. Over time, the account will fill up as it has a finite capacity. If you are using IMAP you should regularly "Archive" your older messages and store on your computer. Archiving will remove the archived messages from the server, freeing up capacity again.

Archiving your IMAP email

To archive your email:

    Click on the IMAP Inbox on your folder list.

    Select "File" on menu and select "Archive"

    Select "archive this folder and all subfolders"

     Choose a date that suits you, e.g. everything over 3 month old

     Select OK to archive

 Archiving will save to an archive folder which will appear in your folder list.and will mark the archived messages for deletion from the remote server. 

Check the archive folder to ensure all files are successfully downloaded before using the PURGE command to wipe them from the remote server. This should be repeated whenever your remote folder is approaching its capacity limit.


I can't receive email

If you cannot get your email, or believe that you should be getting email but there are none there when you check, first try emailing yourself, and see if you receive it. If you get error messages, check your settings for your account, and even remove your account from your email program and add it back again. The only 3 settings that would prevent you from receiving email are:

  1. The pop3 setting - mail.yourdomainname
  2. The login username - must be your FULL email address
  3. Your password.

If you can email yourself, but others cannot, then check that your domain has not expired here: http://whois.domaintools.com/

If you need us to reset your password because you can't remember what it is, then please use the contact form and request it.

To check whether your email account is active etc, simply login to the webmail system at www.your-domain-name/webmail


People can't email me

If you suddenly stop receiving email when you know you should have received some, then perhaps your email box has become full due to you ticking the setting in your email program called "leave messages on the server", in which case you will need to delete some mail from your mailbox. To clear a full mailbox, simply login to webmail and delete all the emails that are still in the inbox - go here to login: www.your-domain-name/webmail Then untick that setting in your email program.

Otherwise, check that your domain has not expired here: http://whois.domaintools.com/

If people tell you they cannot email you, then check the error message they get, it may say that the mailbox is full, in which case you will need to delete some mail from your mailbox. (See item 1 above) To clear a full mailbox, simply login to webmail and delete all the emails that are still in the inbox -- Just go here to login: www.your-domain-name/webmail.

OR check that your domain has not expired here: http://whois.domaintools.com/


I can't send email

If you cannot send email, then that's between you and your ISP, because you should be using your ISPs mailserver to send all your email. In fact some ISPs insist on it, which could be the issue you are experiencing.
In your email account settings, make sure your SMPT setting is set to your ISP, such as mail.bigpond.com or mail.optusnet.com etc. (Whoever your ISP is. ISP stands for Internet Service Povider and it is who you pay for your internet connection)

If you MUST send email though our servers, then you will need to set authentication to on, and use the same username/password as incoming email, and set the port number to 26


I can't remember my email password

If you forget your email address password, we can reset it for you, but we can't tell you what it currently is, as we don't keep records of email account passwords. After we've provided you with a new generated password, you can change it yourself via the webmail system. (www.your-domain-name/webmail)

The login username to collect your email is your full email address.
- The incoming mail server setting (pop3) is mail.yourdomain.com.au (replace yourdomain.com.au with your actual website domain name, eg for us it's mediatwo.com.au)
- The Outgoing server setting (SMTP) is whatever your ISP tells you to use. eg. if you have your internet connection via Bigpond, then use mail.bigpond.com

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