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  1. Generally, email accounts associated with your hosting come with a capacity of 50mb. This means it can hold 50mb of email before you need to download it to clear space. If you only use webmail, then this could be a problem, so we don't recommend it. Always set your email program to remove mail from the server after receiving it - this is the default setting when you create your email account.

  2. If you think you cannot get your email, or that you should be getting email but there are none there when you check, first try emailing yourself, and see if you receive it. If you get error messages, check your settings for your account, and even remove your account from your email program and add it back again. The only 3 settings that would prevent you from receiving email are:
    1. The pop3 setting - mail.yourdomainname
    2. The login username - must be your FULL email address
    3. Your password.
    If you need us to reset your password because you can't remember what it is, then please use the contact form and request it.
    To check whether your email account is active etc, simply login to the webmail system at http://www.mediatwo.com.au/clientsuite-webmail.php.

  3. If you cannot send email, then that's between you and your ISP, because you should be using your ISPs mailserver to send all your email. In fact some ISPs insist on it, which could be the issue you are experiencing.
    In your email account settings, make sure your SMPT setting is set to your ISP, such as mail.bigpond.com or mail.optusnet.com etc. (Whoever your ISP is. ISP stands for Internet Service Povider and it is who you pay for your internet connection)

  4. If people tell you they cannot email you, then check the error message they get, it may say that the mailbox is full, in which case you will need to delete some mail from your mailbox. (See item 1 above) To clear a full mailbox, simply login to webmail and delete all the emails that are still in the inbox -- Just go here to login: http://www.mediatwo.com.au/clientsuite-webmail.php.

  5. If you have access to your cPanel, then you can set up and manage your own email addresses for your site. Just login via our client suite page at http://www.mediatwo.com.au/clientsuite-hosting.php.

  6. If you forget your email address password, then it will need to be changed. (we don't keep records of email account passwords) - you can change it yourself via the webmail system,

  7. The login username to collect your email is your full email address.
    - The incoming mail server setting (pop3) is mail.yourdomain.com.au (replace yourdomain.com.au with your actual website domain name, eg for us it's mediatwo.com.au)
    - The Outgoing server setting (SMTP) is whatever your ISP tells you to use. eg. if you have your internet connection via Bigpond, then use mail.bigpond.com

  8. If you have a large email trying to download, and it is too big to be able to complete, then the best way to deal with it is to login via the Webmail system here http://www.mediatwo.com.au/clientsuite-hosting.php and delete it after reading/replying. That way your email program (outlook etc) won't try to download it anymore.