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1. Generally, email accounts associated with your hosting come with a capacity of 50mb. This means it can hold 50mb of email before you need to download it (collect your mail) to clear space. If you only use webmail, then this could be a problem, so we don't recommend it. Always set your email program to remove mail from the server after receiving it - this is the default setting when you create your email account.
   Click here to see how to set your email program to remove mail from the server
   
   
2. If you cannot get your email, or believe that you should be getting email but there are none there when you check, first try emailing yourself, and see if you receive it. If you get error messages, check your settings for your account, and even remove your account from your email program and add it back again. The only 3 settings that would prevent you from receiving email are:
   1. The pop3 setting - mail.yourdomainname
   2. The login username - must be your FULL email address
   3. Your password.
   If you need us to reset your password because you can't remember what it is, then please use the contact form and request it.
   To check whether your email account is active etc, simply login to the webmail system at http://www.mediatwo.com.au/clientsuite-webmail.php.
   
   
3. If you suddenly stop receiving email when you know you should have received some, then perhaps your email box has become full due to you ticking the setting in your email program called "leave messages on the server", in which case you will need to delete some mail from your mailbox. (See item 1 above) To clear a full mailbox, simply login to webmail and delete all the emails that are still in the inbox -- Just go here to login: http://www.mediatwo.com.au/clientsuite-webmail.php. Then untick that setting in your email program.
   
   
4. If you cannot send email, then that's between you and your ISP, because you should be using your ISPs mailserver to send all your email. In fact some ISPs insist on it, which could be the issue you are experiencing.
   In your email account settings, make sure your SMPT setting is set to your ISP, such as mail.bigpond.com or mail.optusnet.com etc. (Whoever your ISP is. ISP stands for Internet Service Povider and it is who you pay for your internet connection)
   
   
5. If people tell you they cannot email you, then check the error message they get, it may say that the mailbox is full, in which case you will need to delete some mail from your mailbox. (See item 1 above) To clear a full mailbox, simply login to webmail and delete all the emails that are still in the inbox -- Just go here to login: http://www.mediatwo.com.au/clientsuite-webmail.php.
   
   
6. If you have access to your cPanel, then you can set up and manage your own email addresses for your site. Just login via our client suite page at http://www.mediatwo.com.au/clientsuite-hosting.php.
   
   
7. If you forget your email address password, then it will need to be changed. (we don't keep records of email account passwords) - you can change it yourself via the webmail system,
   
   
8. The login username to collect your email is your full email address.
   - The incoming mail server setting (pop3) is mail.yourdomain.com.au (replace yourdomain.com.au with your actual website domain name, eg for us it's mediatwo.com.au)
   - The Outgoing server setting (SMTP) is whatever your ISP tells you to use. eg. if you have your internet connection via Bigpond, then use mail.bigpond.com
   
   
9. If you have a large email trying to download, and it is too big to be able to complete, then the best way to deal with it is to login via the Webmail system here http://www.mediatwo.com.au/clientsuite-hosting.php and delete it after reading/replying. That way your email program (outlook etc) won't try to download it anymore.
   
   

Mobile Devices

1. If you have a mobile device that you want to collect email on, then it's no more difficult than setting your computer email program to collect email, as you use the same settings. All you need are the 3 bits of information to receive email:
   
   1. pop3 setting or "host name" as the iphone calls it: mail.yourdomain -- eg. if your domain is theclothingshop.com.au then it would be mail.theclothingshop.com.au.
   2. your email username: this is your full email address.
   3. your email password.
   
   

   And then use 3 rules about how to configure your device:

   1. Use your ISP as the outgoung (SMTP) server (and whatever settings they provided you),
   2. Don't use SSL
   3. Make sure you use your full email address as your username.
   
   At least one hose 3 items are what most people get wrong when setting up their email.
   
   Further settings for incoming mail:
   - Authentication is "password".
   - Server port is 110
   - set it to always remove emails from server unless you want to also get them on your PC, in which case you can set 'Delete from server' (or similar setting) to 'never'
   - your outgoing email setting is your mobile network provider's setting (eg. smtp.virginmobile.com.au)

iphone:

ipad:

1. tap the settings icon
2. tap 'Mail, contacts, calendars'
3. tap 'Add Account'
4. tap 'other'
5. tap 'add mail account'
6. Enter your name, your email address and your password
7. tap 'save' button (top right)
8. Ipad will now look up the account
   
   
9. When it fails and the Account info screen appears, tap 'pop' button
10. Under incoming mail,
    enter: mail.xxxxxxxxxx (where xxxxxxxxx is your domain name, eg. ours is mediatwo.com.au)
    username: enter your full email address
    password: enter your password
11. Under Outgoing, enter your ISP hostname, eg. mail.bigpond.com
12. When it says it cannot connect using SSL, tell it to try not using SSL