Website help  >  My site isn't loading

Server status:


There could be several reasons for your site not loading:

  1. Your internet connection may be fully or partially down.
    If you can see this site, then it's safe to say it isn't your internet connection, or it might have been but it's ok now. Go back to your site and hold down your ctrl key while clicking refresh/reload.
  2. Your domain name may have expired.
    This could happen without you being warned, if the domain registrar you used to register it is sending emails to an old email address that you no longer use. If Media Two manage your domain name, this will not happen. To check when your domain expires, go to http://www.who.is
  3. Your hosting payments have not been made for a while, and your site has been automatically suspended.
    If hosting payments cannot be collected or invoices remain unpaid in excess of 30 days past the due date, then your site will be suspended. If it is suspended for more than 6 months, it is considered that you no longer want your website, and your account may be deleted. We will make reasonable attempts to contact you via email or phone before deleting your site from our server.
  4. If you still can't access your site, then rest assured that we are aware of the issue and are working to get the problem rectified as fast as possible.
    It's an unfortunate fact that sites and servers do occasionally go down, however our hosting supplier has shown an excellent track record over the past decade, with minimal downtime. Having said that, if your site is still down after 6 hours then please contact us.
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